USAA conceals describing its use of inaccurate and non-disclosed CCC ONE as artificial intelligence to lowball veteran automobile accident claims
CLEVELAND, OH – In addition to my career as an investigative journalist, I am a former mayor, a United States Air Force veteran, and until recently, a USAA policyholder who trusted the company to treat me fairly after a minor collision. What I discovered instead is a systemic pattern of deception involving artificial intelligence, vendor harassment, and regulatory evasion that should alarm every insured driver in America. I learned of possible violations involving CCC ONE and CCC Intelligent Solutions that are reportable to the Securities & Exchange Commission (SEC) and the Ohio Department of Insurance. The focus of my concern…
